Export Date: 23 February 2015; CODEN: PGMJA; Correspondence Address: Gillis, A.E.; Trinity Centre for Health Sciences, Tallaght HospitalIreland; References: The Joint Commission, Sentinel Event Statistics (Root Causes Event), , http://www.jointcommission.org, 2004-2012 (cited 4 July 2013); Greenberg, C.C., Regenbogen, S.E., Studdert, D.M., Patterns of communication breakdowns resulting in injury to surgical patients (2007) J am Coll Surg, 204, pp. 533-540; Yule, S., Paterson-Brown, S., Surgeons’ non-technical skills (2012) Surg Clin N Am, 92, pp. 37-50; Levinson, W., Roter, D.L., Mullooly, J.P., Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons (1997) JAMA, 277, pp. 553-559; O’Connor, P., Flin, R., Fletcher, G., Methods used to evaluate the effectiveness of CRM training: A literature review (2002) J Hum Factors Aerospace Saf, 2, pp. 217-234; Wehbe-Janek, H., Song, J., Shabahang, M., An evaluation of the usefulness of the standardized patient methodology in the assessment of surgery residents’ communication skills (2011) J Surg Educ, 68, pp. 172-177; Hoffman, M., Ferri, J., Sison, C., Teaching communication skills: An AACE survey of oncology training programs (2004) J Cancer Educ, 19, pp. 220-224; Madan, A.K., Caruso, B.A., Lopes, J.E., Comparison of simulated patient and didactic methods of teaching HIV risk assessment to medical residents (1998) Am J Prev Med, 15, pp. 114-119; Roter, D., Rosenbaum, J., De Negri, B., The effects of a continuing medical education program in interpersonal communication skills on doctor practice and patient satisfaction in Trinidad and Tobago (1998) Med Educ, 32, pp. 181-189; Duffy, F.D., Gordon, G.H., Whelan, G., Assessing competence in communication and interpersonal skills: The Kalamazoo II report (2004) Acad Med, 79, pp. 495-507; Lockyer, J., Silver, I., Oswald, A., Competence by design: Reshaping Canadian medical education -the continuum of medical education (2014) R Coll Phys Surg Can, pp. 130-141. , http://www.royalcollege.ca/portal/page/portal/rc/advocacy/educational_initiatives/competence:by_design, [cited 10 September 2014); Morris, M., Donohoe, G., Hennessy, M., The fall and rise of medical students’ attitudes to communication skills learning in Ireland: A longitudinal approach (2013) Br J Educ Soc Behav Sci, 3, pp. 467-477; Kramer, A., Dusman, H., Tan, L., Acquisition of communication skills in post graduate training for general practice (2004) Med Educ, 38, pp. 158-167; Lefevre, F.V., Waters, T., Budetti, P.P., A survey of physician training programs in risk management and communication skills for malpractice prevention (2000) J Law Med Ethics, 28, pp. 258-266; Frank, J.R., (2005) The Canmeds 2005 Physician Competency Framework. Better Standards. Better Physicians. Better Care, , http://www.royalcollege.ca/portal/page/portal/rc/common/documents/canmeds/resources/publications/framework_full_e.pdf, Ottawa: The Royal College of Physicians and Surgeons of , Canada, (cited 4 July 2013); Moher, D., Liberati, A., Tetzlaff, J., Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement (2009) BMJ, 339, pp. 332-336; Harden, R.M., Grant, J., Buckley, G., BEME guide 1: Best evidence medical education (1999) Med Teach, 21, pp. 553-562; Biernat, K., Simpson, D., Duthie, E., Jr., Primary care residents self-assessment skills in dementia (2003) Adv Health Sci Educ, 8, pp. 105-110; Krajewski, A., Rader, C., Voytovich, A., Improving Surgical Residents’ Performance on written assessments of cultural competency (2008) J Surg Educ, 65, pp. 263-269; Lown, B.A., Sasson, J.P., Hinrichs, P., Patients as partners in radiology education: An innovative approach to teaching and assessing patient-centred communication (2008) Acad Radiol, 15, pp. 425-432; Singer, Y., Carmel, S., Teaching end-of-life care to family medicine residents—what do they learn? (2009) Med Teach, 31, pp. e47-e50; Horwitz, I.B., Horwitz, S.K., Brandt, M.L., Assessment of communication skills of surgical residents using the Social Skills Inventory (2007) Am J Surg, 194, pp. 401-405; Grant, E.C., Grant, V.J., Bhanji, F., The development and assessment of an evaluation tool for pediatric resident competence in leading simulated pediatric resuscitations (2012) Resuscitation, 83, pp. 887-893; Ponton-Carss, A., Hutchison, C., Violato, C., Assessment of communication, professionalism and surgical skills in an objective structured performance-related examination (OSPRE): A psychometric study (2011) Am J Surg, 202, pp. 433-440; Davis, D., Lee, G., The use of standardized patients in the plastic surgery residency curriculum: Teaching core competencies with objective structured clinical examinations (2011) Plast Reconstr Surg, 128, pp. 291-298; Griesser, M.J., Beran, M.C., Flanigan, D.C., Implementation of an objective structured clinical exam (OSCE) into orthopedic surgery residency training (2012) J Surg, 69, pp. 180-189; Razavi, D., Merckaert, I., Marchal, S., How to optimize physicians’ communication skills in cancer care: Results of a randomized study assessing the usefulness of post training consolidation workshops (2003) J Clin Oncol, 21, pp. 3141-3149; Levinson, W., Roter, D., The effects of two continuing medical education programs on communication skills of practicing primary care physicians (1993) J Gen Intern Med, 8, pp. 318-324; Baile, W.F., Lenzi, R., Kudelka, A.P., Improving physician-patient communication in cancer care: Outcome of a workshop for oncologists (1997) J Cancer Educ, 12, pp. 166-173; Brown, J.B., Boles, M., Mullooly, J.P., Effect of clinician’s communication skills training on patient satisfaction: A randomized, controlled trial (1999) Ann Intern Med, 131, pp. 822-829; Lenzi, R., Baile, W.F., Berek, J., Design, conduct and evaluation of a communication course for oncology fellows (2005) J Cancer Educ, 20, pp. 143-149; Didwania, A., Kriss, M., Cohen, E.R., Internal medicine postgraduate training and assessment of patient handoff skills (2013) J Graduate Med Educ, pp. 394-398; Downar, J., Knickle, K., Granton, J.T., Using standardized family members to teach communication skills and ethical principles to critical care trainees (2012) Crit Care Med, 40, pp. 1814-1819; Elwyn, G., Edwards, A., Hood, K., Achieving involvement: Process outcomes from a cluster randomized trial of shared decision making skill development and use of risk communication aids in general practice (2004) Fam Pract, 21, pp. 337-346; Fallowfield, L., Jenkins, V., Farewell, V., Efficacy of a cancer research UK communication skills training model for oncologists: A randomised controlled trial (2002) Lancet, 359, pp. 650-656; Farber, N.J., Friedland, A., Aboff, B.M., Using patients with cancer to educate residents about giving bad news (2003) Palliat Care, 19, pp. 54-57; Geeta, M.G., Krishnakumar, P., Rajasree, K.C., Effectiveness of communication skills training on perceptions and practice of paediatric residents (2011) Indian J Paediatr, 78, pp. 979-982; Gelfman, L.P., Lindenberger, E., Fernandez, H., The effectiveness of the Geritalk communication skills course: A real-time assessment of skill acquisition and deliberate practice (2014) J Pain Symptom Manage, 48, pp. 738-744.e6; Griffith, C.H., Wilson, J.F., Langer, S., House staff nonverbal communication skills and standardised patient satisfaction (2003) J Gen Intern Med, 18, pp. 170-174; Howells, R.J., Davies, H.A., Silverman, J.D., Republished paper: Assessment of doctors’ consultation skills in the paediatric setting: The paediatric consultation assessment tool (2010) Postgrad Med J, 86, pp. 584-590; Hulsman, R.L., Wynand, J., Winnubst, J., The effectiveness of a computer-assisted instruction program on communication skills of medical specialists in oncology (2002) Med Educ, 36, pp. 125-134; Lagan, C., Wehbe-Janek, H., Waldo, K., Evaluation of an interprofessional clinician-patient communication workshop utilizing standardized patient methodology (2012) J Surg Educ, 70, pp. 95-103; Parish, S.J., Stein, M.R., Hahn, S.R., Teaching and assessing residents’ skills in managing heroin addiction with objective structured clinical exams (OSCEs) (2013) Subst Abus, 34, pp. 350-355; Parish, S.J., Ramaswamy, M., Stein, M.R., Teaching about substance abuse with objective structured clinical exams (2006) J Gen Intern Med, 21, pp. 453-459; Back, A.L., Arnold, R.M., Baile, W.F., Efficacy of communication skills training for giving bad news and discussing transitions to palliative care (2007) Arch Intern Med, 167, pp. 453-460; Falcone, J.L., Claxton, R.N., Marshall, G.T., Communication skills training in surgical residency: A needs assessment and metacognition analysis of a difficult conversation objective structured clinical examination (2014) J Surg Educ, 71, pp. 309-315; Jefferies, A., Simmons, B., Tabak, D., Using an objective structured clinical examination (OSCE) to assess multiple physician competencies in postgraduate training (2007) Med Teach, 29, pp. 183-191; Johnson, R.L., Roter, D., Powe, N.R., Patient race/ethnicity and quality of patient-physician communication during medical visits (2004) Am J Public Health, 94, pp. 2084-2090; Lienard, A., Merckaert, I., Libert, Y., Transfer of communication skills to the workplace during clinical rounds: Impact of a program for residents (2010) Plos ONE, 5; Eraut, M., (1994) Developing Professional Knowledge and Competence, , Philadelphia: Taylor & Francis; Delvaux, N., (1999) Contribution l’evaluation Des Effets De La Formation Psychologique Des Soignnts En Oncologie [Dissertation], , Brussels, Belgium: Universite Libre de Bruxelles; Booth, C., Maguire, P., (1991) Development of a Rating System to Assess Interaction between Cancer Patients and Health Professionals, p. 37. , London, UK, Report to Cancer Research Campaign; Roter, D.L., (1990) The Roter Interactional Analysis System (RIAS) Coding Manual; Parel, M., Maguire, P., Heaven, C., The development of a training model to improve health professionals’ communication skills, self-efficacy and outcome expectancies when communicating with cancer patients (1997) Soc Sci Med, 44, pp. 231-240; The Art of Medicine<Sup>Tm</Sup>, , http://www.healthcareresearch.com/Art-of-Medicine.php, (cited 20 September 2014); Faman, J.M., Paro, J.A., Rodriguez, R.M., Hand-off education and evaluation: Piloting the observed simulated hand-off experience (OSHE) (2010) J Gen Intern Med, 25, pp. 129-134; Horwitz, L.I., Dombroski, J., Murphy, T.E., Validation of a handoff assessment tool: The Handoff CEX (2013) J Clin Nurs, 22, pp. 1477-1486; Elwyn, G., Edwards, A., Wensing, M., Shared decision making: Developing the OPTION scale for measuring patient involvement (2003) Qual Saf Health Care, 12, pp. 93-99; Ford, S., Hall, A., Ratcliffe, D., The medical interaction process system (MIPS): An instrument for analysing interviews of oncologists and patients with cancer (2000) Soc Sci Med, 50, pp. 553-566; Kelley, A.S., Back, A.L., Arnold, R.M., Geritalk: Communication skills training for geriatric and palliative medicine fellows (2012) J am Geriatr Soc, 60, pp. 332-337; Hulsman, R.L., Janssen, M., Ros, W., (1994) Handleiding Scoreformulier Video-Opnamen. [Manual of the Communication Rating System], , Utrecht: Utrecht University Faculty of Medicine; Wolf, M.H., Putnam, S.M., James, S.A., The medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behaviour (1978) J Behav Med, 1, pp. 391-401; Colliver, J.A., Swartz, M.H., Assessing clinical performance with standardized patients (1997) JAMA, 278, pp. 790-791; Falcone, J.L., Schenarts, K.D., Ferson, P.F., Using elements from an acute abdominal pain Objective Structured clinical Examination (OSCE) leads to more standardized grading in the surgical clerkship for third year medical students (2011) J Surg Educ, 68, pp. 408-413; Hulsman, R.L., Ros, W., Janssen, M., Interact-Cancer. The development and evaluation of a computer-assisted course on communication skills for medical specialists in oncology (1997) Patient Educ Couns, 30, pp. 129-141; Buyck, D., Lang, F., Teaching medical communication skills: A call for greater uniformity (2002) Fam Med, 34, pp. 337-343; Kalet, A., Earp, J.A., Kowlowitz, V., How well do faculty evaluate the interviewing skills of medical students? (1992) J Gen Intern Med, 7, pp. 499-505; Davis, D.A., Mazmanian, P.E., Fordis, M., Accuracy of physician self-assessment compared with observed measures of competence: A systematic review (2006) J am Med Assoc, 296, pp. 1094-1102; McCarney, R., Warner, J., Iliffe, S., The Hawthorne effect: A randomised, controlled trial (2007) BMC Med Res Methodol, 7, p. 30
Tools
Tools
