A revolutionary style at third level education towards TQM

Prendergast, J., Saleh, M., Lynch, K. and Murphy, J. (2001) A revolutionary style at third level education towards TQM. Journal of Materials Processing Technology, 118 (1-3). pp. 362-367. ISSN 09240136 (ISSN)


Recently, the interest of applying the concept of TQM in third level institutions has increased rapidly. In tandem with this, there have been several mechanisms set in train for monitoring and regularly reviewing the standard and quality of all aspects of university education. This paper reviews the available quality initiatives in third-level educational systems and discusses the implication of a relevant model for the internal TQM. Also, this paper considers forming a quality framework based on the relation between the customers (i.e. students, second-level educational system, parents and employers/society) and various education activities in third-level institution. The materials presented in this paper could be of crucial benefit to those with limited knowledge of applying the process of TQM in third-level education. © 2001 Elsevier Science B.V. All rights reserved.

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