A revolutionary style at third level education towards TQM

Prendergast, J. and Saleh, M. and Lynch, K. and Murphy, J. (2001) A revolutionary style at third level education towards TQM. Journal of Materials Processing Technology, 118 (1-3). pp. 362-367. ISSN 09240136 (ISSN)

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Recently, the interest of applying the concept of TQM in third level institutions has increased rapidly. In tandem with this, there have been several mechanisms set in train for monitoring and regularly reviewing the standard and quality of all aspects of university education. This paper reviews the available quality initiatives in third-level educational systems and discusses the implication of a relevant model for the internal TQM. Also, this paper considers forming a quality framework based on the relation between the customers (i.e. students, second-level educational system, parents and employers/society) and various education activities in third-level institution. The materials presented in this paper could be of crucial benefit to those with limited knowledge of applying the process of TQM in third-level education. © 2001 Elsevier Science B.V. All rights reserved.

Item Type: Article
Additional Information: Cited By :7; Export Date: 23 February 2015; CODEN: JMPTE; Correspondence Address: Prendergast, J.; School of Engineering, Institute of Technology Tralee, Clash, Tralee, Co. Kerry, Ireland; References: Thackwray, B., Total quality management, investors in people and higher education (1996) Eng. Sci. Educ. J., 5 (3); Murphy, J., (1998) Quality Assurance in Higher Education, , M.A. Thesis, WIT; Harvey, L., Continuous quality improvement: A system-wide view of quality in higher education (1994) SEDA Paper, 83, pp. 47-69. , P.T. Knight (Ed.), University-wide Change, Staff and Curriculum Development, Staff and Educational Development Association (SEDA), Birmingham; Tannock, T.J., Quality management systems for higher education (1994) Eng. Sci. Educ. J., 3 (3), pp. 137-144; Marchese, T., TQM reaches the academy (1991) Bull. Am. Assoc. High. Educ., 44, pp. 3-14; Chaston, I., Are British universities in a position to consider implementation of total quality management (1994) Higher Educ. Quart., 48 (2), pp. 118-134; Watson, Quality assurance British higher education (1995) High. Educ. Manage.; Alderman, Audit assessment and academic autonomy (1996) High. Educ. Quart., 50 (3); Brenna, Harris, Williams, An introduction approach to quality audit (1997) Stud. High. Educ., 22 (2); Burge, Tannock, QA in HE (1992) Proceedings of the Engineering Professor Conference, , March; (1993), Scottish Quality Management System, SCOTVEC Scottish Enterprise, Highland and Islands EnterpriseTapper, Salter, The dearing report and maintenance of academic standards (1998) High. Educ. Quart., 52 (1); Vroeijnstiyn, Government and universities (1996) High. Educ. Rev., 27 (3); Birtwhistle, European quality-adding to debate (1996) High. Educ. Rev., 28 (3); Bonel-Elliott, Quality in higher education: The French examples (1996) Irish Educ. Stud., 15; Zijderveld, D.C., External quality assessment in Dutch higher education: Consultancy and watchdog roles (1997) High. Educ. Manage., 9 (1); Graham, P.A., Lynam, R.W., Trow, M., (1995) Accountability of colleges and universities: An essay, , www.columbia.edu/cu/provost/acu11.html; (1997) Engineering Criteria 2000, , www.abet.org; Harman, Quality assessment in Australia (1996) High. Educ. Quart., 50; Education for a changing world (1992) Government Green Paper, , Government Publication, Sales Office, Ireland; Goolahan, J., (1994) Report on the National Education Convention, , Government Publications, Sales Office, Ireland; Changing our education future (1995) Government White Paper, , Government Publications, Sales Office, Ireland; Byrne, G., Total quality management (TQM) in engineering education (1998) Proceedings of the Conference on Engineering Education - The Future, , The Institute of Engineers of Ireland, March; Haldane, T., (1989) Meeting Quality Standards: A Practical Guide to BS 5750, Part I, , Pergamon Press, Oxford, ISBN 0-08037-112-4; Thackwray, B., Hamblin, H., Total quality management, investors in people and higher education (1996) Eng. Sci. Educ. J., 5, p. 3; Fallow, L., Engineering education for the future (1996) Eng. Sci. Educ. J., 5 (5); Thomas, P., Teaching over the internet: The future (1997) Comput. Contr. Eng. J., 8 (3), pp. 136-142
Uncontrolled Keywords: Education; TQM; Mathematical models; Quality assurance; Standards; Education systems; Total quality management
Depositing User: National Forum
Date Deposited: 06 Dec 2015 08:38
Last Modified: 10 Dec 2015 21:30
URI: http://eprints.teachingandlearning.ie/id/eprint/3548

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