Can business schools make students culturally competent? Effects of cross-cultural management courses on cultural intelligence

Eisenberg, Jacob and Lee, Hyun-Jung and Brück, Frank and Brenner, Barbara and Claes, Marie-Therese and Mironski, Jacek and Bell, Roger (2013) Can business schools make students culturally competent? Effects of cross-cultural management courses on cultural intelligence. Academy of Management Learning & Education, 12 (4). pp. 603-621. ISSN 1537-260X, 1537-260X

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The rapid increase in courses dealing with cross-cultural management (CCM), brought about by economies' globalization and increased workforce mobility motivated us to examine the impact of cross-cultural management courses on cultural intelligence. Cultural intelligence (CQ) refers to individual's abilities and skills to effectively manage interactions in cross-cultural situations. It includes four dimensions: metacognitive, cognitive, motivational and behavioral. In two multinational longitudinal studies using matched samples and pre- postintervention measures, we assessed the effects of academic CCM courses on students' CQ. We found that after the courses, students' overall CQ was significantly higher than at Time 1. No effects on CQ were detected in the control group, where students worked in multicultural settings but d id not take a CCM course. Cross-cultural management courses had stronger effects on metacognitive and cognitive CQ than on motivational and behavioral CQ. We found an interesting pattern regarding students' international experience: While international experience in Time 1 positively related to students' CQ, at Time 2, this relationship became nonsignificant (Study 1). These findings contribute to understanding the antecedents of cultural intelligence and how educational interventions affect it, with practical implications for designing and developing international management education and training programs. (PsycINFO Database Record (c) 2014 APA, all rights reserved)(journal abstract)

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Uncontrolled Keywords: business schools; cross cultural management courses; cultural intelligence; globalization; educational interventions; Human; Male; Female; Adulthood (18 yrs & older); Cultural Intelligence Scale; Empirical Study; Longitudinal Study; Quantitative Study; Scientific Simulation; Management Training; Business Education; Cross Cultural Differences; School Based Intervention; Cultural Sensitivity; Finland; Spain; Ireland; Austria; United Kingdom; article; Poland; 3640:Management & Management Training
Depositing User: Colin Lowry
Last Modified: 27 Nov 2015 02:39

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